Terms of service.
TERMS & CONDITIONS
Last Updated: 11/01/2025
Legal Entity: Headway Ventures LLC (DBA “St. Lucia Splendor,” “we,” “us,” or “our”)
Contact: hello@stluciasplendor.com | 801-999-0367 | www.stluciasplendor.com
St. Lucia Splendor is a travel advisory service helping travelers (“you,” “traveler,” or “client”) plan seamless, memorable trips
1) Contract
These Terms and Conditions (“Agreement”) form a legally binding contract between you and St. Lucia Splendor. By requesting or confirming a booking, submitting payment, signing, or clicking “I agree,” you acknowledge you’ve read, understand, and agree to this Agreement.
This Agreement incorporates:
All communications, proposals, and correspondence between you and us;
All Supplier (third-party) terms and policies;
All waivers and notices contained herein.
If you are booking for others (family/group), you confirm you’re authorized to act for all travelers, will share these Terms with them, and accept financial responsibility for the booking.
You represent and warrant that you are of legal age, can create binding obligations, are authorized (if acting for others), and that all information you provide is true and accurate.
2) Scope of Services & Agency Relationship
St. Lucia Splendor acts solely as an independent travel advisor/agent arranging travel services (“Travel Products”) provided by independent third parties (“Suppliers”). We do not own, operate, manage, or control Supplier services.
Each Supplier is solely responsible for its services and has its own terms (including cancellations, refunds, penalties, schedule changes, and delays), which apply to your booking. Your interaction with any Supplier is at your own risk.
St. Lucia Splendor is not responsible for acts, errors, omissions, negligence, insolvency, defaults, delays, or failures of any Supplier or for events beyond our control.
3) Booking & Payment
We provide complimentary assistance in connecting you with verified travel suppliers and managing booking logistics.
When you confirm your travel arrangements, you authorize St. Lucia Splendor to coordinate with third-party Suppliers on your behalf and provide necessary details to secure your bookings. Payments are made directly to the Supplier(s) whenever possible, and all bookings are subject to Supplier payment terms and conditions.
If a Supplier requires a deposit or full payment, you will be notified in advance and provided with secure payment instructions or links.
4) Price & Rate Changes
Quotes are based on rates, taxes, fees, and exchange rates available at the time of quotation. Prior to final payment, prices may change due to Supplier or government increases, currency fluctuations, or fuel surcharges. Your price is locked once final payment is made. We may correct pricing errors before full payment.
St. Lucia Splendor has no control over price adjustments made by Suppliers and is not liable for differences arising after booking confirmation.
5) Changes & Cancellations
All changes, cancellations, and refund requests are governed by the policies of the applicable Suppliers. St. Lucia Splendor does not charge any service or administrative fees for assisting with modifications or cancellations.
If a Supplier issues a credit, voucher, or refund, that refund will be processed in accordance with their specific terms. We will assist you in communicating with the Supplier to facilitate the process but cannot guarantee reimbursement or credits.
6) Force Majeure
St. Lucia Splendor is not liable for loss, delay, or costs caused by events beyond our reasonable control, including but not limited to acts of God, weather, natural disasters, strikes, labor issues, government actions, public health events (including epidemics/pandemics), terrorism, war, technology outages, Supplier insolvency, or other force majeure events. Refunds are not guaranteed; where possible, we’ll help seek Supplier credits/refunds.
7) Travel Protection Insurance
St. Lucia Splendor strongly recommends that all travelers purchase comprehensive travel protection insurance.
Travel insurance may cover trip cancellation, delays, medical emergencies, or Supplier defaults. We are not licensed insurance producers and cannot guarantee coverage or claim outcomes.
If you choose not to purchase insurance, you assume full responsibility for any losses that would otherwise be covered.
8) Traveler Documentation & Responsibilities
You must provide accurate information and ensure names exactly match government ID/passport. Review all confirmations carefully and report errors within 24 hours.
You are responsible for all required documentation (e.g., IDs, passports, visas, vaccinations), compliance with laws and health/safety protocols, and adherence to Supplier rules.
St. Lucia Splendor is not liable for denied boarding/access, entry refusals or additional expenses resulting from missing or inaccurate documentation.
9) Credit Card Authorization & Chargebacks
By submitting payment through any Supplier or St. Lucia Splendor platform, you authorize charges according to this Agreement and any Supplier terms.
You agree to contact us first to resolve disputes before initiating a chargeback.
Improper chargebacks include (not limited to):
Disputes for non-refundable/non-cancellable reservations you’ve agreed to.
Disputes resulting from Supplier policies or cancellations.
Attempts to recover funds for un purchased travel insurance.
We reserve the right to dispute improper chargebacks and seek recovery of related fees and legal costs.
10) Limitation of Liability
To the maximum extent permitted by law, St. Lucia Splendor’s total liability shall not exceed the total planning fees and/or commissions we received directly from you for your booking. We are not liable for indirect, incidental, special, exemplary, punitive, or consequential damages, or for acts, errors, or omissions by any third-party Supplier.
11) Assumption of Risk & Waiver
Travel carries inherent risks (transportation, activities, weather/environmental hazards, illness—including COVID-19—or injury).
By engaging our services, you voluntarily assume all risks and agree to release and hold harmless St. Lucia Splendor, its owners, employees, contractors, and affiliates from claims or losses arising from your travel, except in cases of our gross negligence or willful misconduct.
12) Indemnification
You agree to indemnify, defend, and hold harmless St. Lucia Splendor and its representatives from claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys’ fees) arising from:
Your breach of this Agreement;
Your acts/omissions, negligence, or misconduct;
Third-party claims related to your conduct.
13) Your Conduct
Suppliers may refuse service or remove any traveler who endangers safety, disrupts others, or violates rules. No refunds will be issued. You are responsible for property damage you or your party cause and agree to pay onsite when due and indemnify us for related claims.
14) Health, Disabilities & Pregnancy
Disclose any disabilities, medical conditions, mobility needs, or pregnancy-related limitations before booking so we can communicate requests to Suppliers.
While we make every effort to accommodate requests, ADA or special accommodations are not guaranteed and may be at your expense. Supplier restrictions may apply; St. Lucia Splendor is not liable for denied access/boarding.
15) Intellectual Property & Media Use
All itineraries, guides, PDFs, digital materials, branding, and content we create are St. Lucia Splendor intellectual property and may not be copied or distributed without written consent.
By sharing/tagging us or providing testimonials/photos, you grant St. Lucia Splendor a royalty-free, perpetual license to use such content in marketing. You may request removal by emailing hello@stluciasplendor.com.
16) Website Terms of Use & Privacy
By using our website, you agree not to engage in unlawful activity, unauthorized access, or data scraping. Content is provided “as is,” and we do not warrant third-party links/content.
Privacy: We collect only data necessary to plan/manage your travel and do not sell personal data. We use reasonable security measures. You may request updates/deletion by contacting us. We aim to comply with applicable privacy laws (e.g., CCPA; GDPR if applicable). Review our Privacy Policy for details.
17) Affiliate Disclosure
St. Lucia Splendor may recommend third-party travel services through affiliate or commissionable partnerships (e.g., activities platforms, accommodations, insurance providers, cruise/transport).
We may receive compensation at no additional cost to you. Our recommendations are based on professional judgment and alignment with quality standards. By booking through our links or referrals, you acknowledge these relationships.
18) Dispute Resolution, Governing Law & Venue
We strive to resolve issues informally. If unresolved, disputes shall be submitted to binding arbitration in United States, Utah, under the rules of the American Arbitration Association. This Agreement is governed by the laws of Utah. Venue for court actions (if any) shall lie exclusively in the state/federal courts of Utah County, Utah.
Waiver of Class Actions/Jury Trial (optional—include if desired):
To the fullest extent permitted by law, the parties waive the right to a jury trial and to participate in a class action.
19) Severability & Modifications
If any provision is found invalid or unenforceable, the remaining provisions remain in full force. We may update these Terms at any time; the latest version on www.stluciasplendor.com is effective upon posting.
Acknowledgment
By booking travel, submitting payment, signing, or clicking “I agree,” you acknowledge that you have read, understood, and agree to be legally bound by these Terms & Conditions, including the Privacy Policy, Affiliate Disclosure, and Waiver of Liability.